Practice Information

Appointments

You are required to present your Medicare card to receive Medicare benefits at each appointment

Please be aware that appointments are scheduled 10-15 minutes apart and emergencies are given priority. Check with reception if we appear to be running late

Extended appointment times are available upon request.

Walk ins most welcome.

Online Bookings are now available.

Referrals

Doctors at this practice routinely handle common health problems.

When necessary, they may seek a Specialist opinion.

You can discuss this with your Doctor, including any potential out of pocket expenses.

Results

Results are reviewed by the Doctors and acted upon in a timely manner, with your health in mind.

We will contact you if necessary but it is recommended that an appointment be made to discuss the results.

Interpreter Service

An interpreter can be arranged prior to your appointment.

Please notify reception if you require an interpreter at your consultation.

Telephone

To maintain confidentiality we avoid telephone interruptions to Doctors.

The Nurse may be able to help you or a message can be given to the Doctor and your call returned as soon as possible. Urgent enquiries will be put through.

Telephone consultations are available for eligible patients.

Recall and Reminder System

As our practice is committed to preventive care, we may send you an occasional reminder regarding health services appropriate to your care.

Billing

Lakeside Family Medical Centre is a Mixed Billing Practice.

We are a mixed billing practice that offers bulk billing to some long standing patients, pensioners and children.

Please indicate if you need a longer appointment with the doctor for a full check-up, pap smear, insurance medical, counselling, surgical procedures, or Full Skin Examinations.

Feedback and Complaints

If you have any concerns, complaints or suggestions about any aspect of our service we would appreciate hearing about them and will take them seriously. Please:

Phone: (07) 5598 1727

Email: reception@LakesideFamilyMedicalCentre.com.au

Matters which are unable to be resolved within the practice may be referred to:

Office of the Health Ombudsman
1800 043 159
hccc@hccc.nsw.gov.au
Locked Mail Bag 18
STRAWBERRY HILLS NSW 2012

If you have any concerns, complaints or suggestions about any aspect of our service we would appreciate hearing about them and will take them seriously. Please:

Phone: (07) 5598 1727

Email: reception@LakesideFamilyMedicalCentre.com.au

Matters which are unable to be resolved within the practice may be referred to:

Office of the Health Ombudsman
1800 043 159
hccc@hccc.nsw.gov.au
Locked Mail Bag 18
STRAWBERRY HILLS NSW 2012